The engineer will carry out a range of IT duties including resolving of incidents & service requests, Compoany devices, services as well as daily IT responsibilities and IT administrative tasks. The engineers will also act as smart hands, eyes, and feet to work with third line and external support teams, in areas such as the Local Data Centre, Network, Imaging, Backup and Security. The engineer will also be a point of contact on the site for relevant IT related matters. The engineer may also be involved in assisting with the receipt and management of onsite stock, spares, requesting purchase of assets (not procurement) and updating IT systems  where the tools and processes are provided.

The engineers and Infosys OSS team are not responsible for the procurement, the asset management process, or the tools, but are responsible for following the processes provided. Also, those requests if comes can further be shared to Asset Management Team.

The role of the engineer is to work within the process, procedures and policies as defined by end client.