C7-OP-004- Microsoft Quantum Lab – Sr. IT Support Engineer @ Denmark – Customised IT solutions for your problems

C7-OP-004-Microsoft Quantum Lab – Sr. IT Support Engineer

Full Time

1 Vacancy

On-Site

Position

Lyngby, Denmark

IT Industry

We provides an enterprise level IT service offering for Microsoft Engineering teams across the globe. The role involves providing IT support to a team of 30+ Engineers, ranging from deskside to server infrastructure. This is a hands-on role so requires a strong & inspirational individual who enjoys all round IT work.

Key Responsibilities

Server / Network Rooms

Racking equipment & provisioning hardware as/when required (Servers, Network hardware)
Patch panel cabling

Client OS Encryption & Security Management (BitLocker & Endpoint Protection)
Active Directory Object Management
GPO Creation and Management
File Server & DFS Management
Break fix of Servers, desktops, laptops, devices & peripherals
Troubleshooting performance issues on systems (Servers and custom-built
workstations)
Liaising with OEM partners for support and tracking right through to resolution

Setup, Deployment & Support

Configuration and deployment of OS images to Lab desktops and devices using Microsoft deployment products
Troubleshooting performance issues on systems
Liaising with OEM partners for support and tracking right through to resolution
Client & Server OS Encryption & Security Management

Break Fix & Support

Break fix of desktops, laptops, devices & peripherals
Smart hands for central printing services
Troubleshooting performance issues on systems (including custom-built workstations)
Liaising with OEM partners for support and tracking right through to resolution
Familiar with networking and all supported operating system platforms (i.e. Windows Client, Mac, Android, etc.)
Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct all technical problems before they happen.

Asset Tracking

Tracking all hardware in central asset database
Audits of all hardware & reporting
Inventory management of onsite Infrastructure including spares
Working with procurement leads on goods receipting & asset tagging
Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
Software tracking in Asset DB

Networking

Smart hands support for Lab Network infrastructure.
1GigE/10GigE networking knowledge, basic configuration, and administration
Meraki, Arista and Cisco experience desirable
Infrastructure connectivity to various networks

SAN/Network Storage

Ability to create LUNS/Volumes
CIFS/FC Shares

Understanding of Fabric switches

Software

3rd party software, utilities, and drivers for various hardware components
In house developed tools and application deployment as required Virtualization
Provisioning Virtual machines and maintaining template libraries
Knowledge of Microsoft System Centre Virtual Manager & Hyper-V Networking
Infrastructure Maintenance
Server and Client OS updates using Windows Update and/or WSUS
3rd Party application patching to an agreed patch compliance threshold
Firmware updates

Applicable Education and Experience

Working experience supporting customers’ PC and/or AV environments with an interest in learning more
Degree in Computer/IT Studies or related field or at least 5years of experience in IT implementation and maintenance
Advanced Troubleshooting skills AV hardware & software applications
PC hardware & software functions

Preferable Certifications

Microsoft Certified System Engineer (MCSE) certifications desired
OEM Certifications- HP, Apple, Dell, Lenovo, MS desired
AV Certifications Desired
A+ Certification, CompTIA, N+ Certification, PC

Skill & Experience

4 – 5 years of related experience in an Sr. IT support role

Knowledge of Supporting and Troubleshooting Windows Client (Win 10, Win 11) and Server operating (Win 2012, 2016 +)
Familiarity of Meraki & Cisco Technology
Familiarity and understanding with DNS, DHCP & Active Directory
Understanding of network protocols (VLAN, QOS, WAN & LAN)
Understanding and familiarity of SAN technology
Understanding of network hardware, Peripherals & Cabling (Routers, Switches, SFPs, Fibre & Copper Cabling etc)
Understanding of Microsoft products (Office, O365, Microsoft Teams, SharePoint)
Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, etc
Deployment of custom OS images
PC’s and devices mainly using Microsoft deployment products such as WDS, MDT, SCCM and WSUS
Asset Tracking & Maintaining Inventory
Experience in virtual environments preferably with Hyper-V & VMWARE
Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance
Create and maintain documentation of environment processes and procedures
Ability to work efficiently with minimal supervision
Enthusiastic, self-motivated & takes direction well to learn & grow.
A great team player
Excellent customer service skills required
Good written & oral communication skills