Opening @ Delhi, NCR – Customised IT solutions for your problems

IT Support Engineer

IT Support Engineer @ Delhi, NCR

Duties include:
Dedicated and Dispatch engineer roles may vary for on‐site requirements but not in skill sets and ability.

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, SmartPhones, and LAN cable drops

Swap‐Out and, troubleshoot software issues; Reimaging computers/hard drives
IMACD function including installation and decommission
Backing up and restoring user data where requested by HCL. Supplier shall not
be liable for the data loss. Supplier is NOT responsible for the condition of the
data transferred/recovered before or after diagnostics and repair.
Assist Service Desk/Remote Desktop Support teams for hands and feet
coordination efforts
Assist on Incident and Problem Management activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and Service
Requests by utilizing ticketing system to track tickets and provide up‐to‐date
status and information
Move equipment associated with escalated help desk Incidents and Service
Requests
Performing asset inventory activities where requested by HCL. The Supplier is not
responsible for maintaining an up to date asset inventory. Recommend and/or
perform upgrades on systems to ensure longevity
Work with procurement staff to purchase hardware and software
Maintain spare parts/ inventory list on a monthly basis and coordinate for any
disposal requisites
Provide support, setup, test, training, logistics and maintenance of all required
Adhere to ticket response and resolution SLA’s as agreed upon.
Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic
understanding of fixing Wireless LAN, Ethernet desktop configuration issues

Advantageous Skills for support at sites would be:
Expected Engineer capability/Experience:
At least 3 years of experience in the field or in a related area required
Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)
Strong Microsoft Operating System installation and troubleshooting skills
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and
Handhelds
Broad experience of IT with good understanding of Networks, Servers and
Telecoms
Strong Client service skills
Ability to provide consistent, excellent Client support to entire staff, representing
a variety of personalities and management levels
Strong written and verbal communication skills
Must be detail oriented and self‐motivating
Basic Background security check required
Experience including remote control of PCs and video conferencing knowledge